There are numerous ways to measure tangible items like time and assets, but there are limited ways to measure intangible items like human feelings. More to that point, we can measure the tangible without needing to engage humans much at all, but we cannot measure the intangibles at all without engaging in some sort of human interaction. In short, this means that we as leaders within our organizations need to be purposeful in practicing the methods of valuation, so that we instill the feeling of being valued to all individuals. Some suggestions regarding value include the following:
Alleviate Your Assumptions – An unfortunate criticism I have heard in every organization I have been a part of is, “my manager only speaks to their favorites.” This is often due to assumptions being at the forefront of thoughts and actions as opposed to a general openness in approaching everyone.
Set Up for Success – As those in an organization are tasked with new responsibilities and challenges, they need to be set up to be successful from the beginning. In addition, they need to be supported throughout the process. They should be allowed to run, but they should have the support of a running coach along the way.
Convey Criticality – Everyone wants to feel that what they are doing is adding value, therefore, it is important to provide examples of things individuals have accomplished to show how intricate they are to the overall success of the department.
Intentional Interactions – In this age of social media, texting, IMing and etc., positive, physical human interaction has a more lasting effect than kind words on a screen. And, more so, it is critical to be mentally present during that interaction.
Investment in the Individual – Contributing to an individual’s growth by providing them with needed training, coaching or mentoring shows that an investment is being made to increase their valuation.
In leadership, it is often hard to balance the value of the tangible and intangible, but it is critical to show the value of both. You cannot sum up the worth of a person by merely focusing on a person’s output and what they can do for you. You must take a vested interest in what is being put in them as well. When you take the time to focus on developing and nurturing the person as a whole (i.e. what motivates them, how do they like to learn, what are their fears) you will then begin to appreciate and value them more fully. You will also notice, they will in turn appreciate and value you
Take Action: If you are in a leadership position, invest in the individuals you have been called to lead. Understand their needs and feelings and put that above what they can do for you. When you do that, you will not only be benefitting them, you will be benefitting yourself!
Leadership on the Go…It’s O.N