I Saw a Servant’s Heart

by Onyeka Nchege on September 3, 2016


Servants Heart Business leaders often talk about forward thinking, “seeing the big picture,” or maintaining a 30,000-foot perspective.

These phrases are all too familiar, but this week, one man I spoke with offered the highest perspective of all. He removed himself from a very difficult, personal situation and with a single gesture, he left a lasting impression. Here’s what happened:

In business, leaders and executives will have to make tough decisions from time to time – it’s part of the job – the kind of decisions that will impact the lives of others, the kind that have nothing to do with poor performance or lack of discipline. No, sometimes those decisions are made purely based on corporate strategy and direction.

Now don’t get me wrong, I’ve actually had to make those kinds of decisions in the past. In fact, that’s how I got involved in the conversation that inspired this post. It was a conversation with Rob, a talented man I have a ton of respect for that sadly, I no longer had a position for.

You know how it goes. I had had this same conversation I was having with Rob a few times already, and I knew I’d have it a few times more before the day was over. But something about this particular conversation struck a chord – his parting words, I wasn’t prepared for his parting words. He said, “What can I do for you?”

I just made a decision that would have a tremendous impact on his life – and the lives of his fellow team members – and Rob offered to pray and tend to others before himself. 
My mission is plastered across the top of this page: “Impacting lives in a positive manner.” At Interstate, we really do bring our “whole selves” to work – your personal life isn’t something you can just put away until closing time.

Nothing mixes personal with professional like those tough conversations, especially when you know the individual has a family to support, a family you’ve come to know quite well. Truth be told, those days don’t feel nearly as “on-mission” as others.

So, in this moment of selflessness, even with the magnitude of the situation at hand, for Rob to ask how he could care for another heart-sore individual was truly astonishing.

So few of us carry that particular presence of mind. What’s more, even can access it in times of distress. But those who carry such a presence of mind do so knowing God has a plan, a vision far beyond that very moment; He sees the light in times of abundant darkness. God doesn’t give us anything we can’t handle.

In that moment, God turned my mission around and inside-out through this young man whose words impacted my life in such a powerful, positive manner. I truly believe this was a superhuman caring from the servant’s heart of the Most High, and I’ll never forget it.

As leaders, we work toward a futuristic outlook, a 30,000-foot perspective. But the reality is that there’s nothing more futuristic than eternity, and no perspective is more clear than omniscience.

This moment may have lasted just two minutes – but in the context of hours, people, industries and global forces – it’s impact will stick with me for life.

Take Action: Servant’s heart is more than just talk…..it requires action. Let your light shine.

Leadership on the GO…..It’s O.N.



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Onyeka Nchege is the Chief Information Officer for Coca Cola Bottling Co. Consolidated (CCBCC), the largest independent Coca-Cola bottler in the United States. A frequent speaker on technology empowerment, leadership development, and business improvement, Onyeka is a graduate of the Georgia State University J. Mack Robinson College of Business. Onyeka currently serves on the Board of Directors for Apparo, Advisory Board for UNC Charlotte’s College of Computing and Informatics, Big Brothers Big Sisters of Greater Charlotte, and Bethel Baptist Church Ministries.
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avatar David Johnson September 3, 2016 at 4:51 pm

Onyeka! Thank you for sharing and I thank Rob for demonstrating the true heart of those who do not put their trust in people or in positions but in the Lord. Psalms 20:7 says, “some trust in chariots and horses, but we trust in the name of the Lord our God”. Rob is among those whose trust fully resides in the Lord Many times we see faith as this flimsy thing that clueless/naive people cling to which will crumble if truly challenged. However, in moments like these the true foundation of faith shows up stronger than the rock of Gibraltar and we get a glimpse of God’s glory shining through the cracked vessels He calls His children.

Once again thanks for sharing and Rob thank you for trusting in the one who has you and your entire family in the palm of His hands. I pray this benediction: To the one who is able to keep you from falling and present you faultless before the presence of His glory with exceeding joy. To the only wise God our Savior through Jesus Christ our Lord be glory, majesty, dominion and power both, now and forever. Amen! Jude 1:24-25

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avatar Onyeka Nchege September 3, 2016 at 6:59 pm

David David! David!!…….man you have said it all. Amen!!!

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